Once you sign up with us, it takes our team about 5 business days to research an optometrist and book your appointment. We schedule appointments in the order that you signed up in, so it will still take about 5 business days even if you give us the name of your current optometrist when you sign up. As soon as we have reserved an appointment for you, we send an email for you to confirm the time with an easy button click.
The time from signing up until your actual appointment will depend on your availability and the availability of clinics in your area. Summer, weekends, and evenings are the busiest times for eye doctors; these appointments are often booked for weeks out even in dense, urban areas. Our team balances doctor reviews, distance to your address, and availability when choosing a doctor for you. If you want to prioritize the soonest available appointment it would help to widen your availability or indicate a willingness to drive farther.
After your first appointment, your doctor may have you trial a few different lenses and then come back for a follow-up appointment. For this reason, we wait to send you your contacts until we hear that your prescription was finalized. You can let us know that your prescription was finalized by emailing firstname.lastname@example.org, just in case your office doesn't let us know right away. As soon as we receive confirmation of your prescription, we send you your contacts via rush shipping (the fastest available from UPS).