We're committed to maintaining a positive relationship with practices just as much as we are to our members.
If a patient does not arrive for a scheduled exam, please contact Sightbox at (844) 503-9900 or firstname.lastname@example.org. Our members don't always notify us when they no-show, and we apologize for the strain that puts on your patient flow if it happens. If you'd prefer we don't reschedule them with you, please let our team know and we'll honor that.
While we do our best to ensure a patient arrives on time for their exam, unforeseen circumstances can arise (we bet you deal with this with your patient population as well!). We send our members a text message in addition to an email the day before their exam as a reminder to mitigate no-shows.
We are happy to honor any no-show policy you would normally extend to your patients, including fees.
If you'd like more information about Sightbox or have any other questions, please reach out to our Industry Relations team! We love to chat with practices—email@example.com.