When a new member signs up for Sightbox, they tell us when they'd like to be seen and in what location. If they have a current doctor that they love, they can absolutely still see that doctor—we ask at sign up so they remember to tell us.
If the member doesn't have a current doctor, our Customer Experience team checks availability with practices in the location requested and will book with the availability that best matches the members request.
If you'd like more information or have any questions, please reach out! We love to chat with practices—firstname.lastname@example.org.